Refund policy

At Sidney Beauty Salon, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a flexible and fair refund policy to make your shopping experience with us as smooth as possible. Here's what you need to know:

  1. Manufacturer's Warranty: Some of our products come with a manufacturer's warranty. If you have a product covered by a manufacturer's warranty, please refer to the manufacturer's terms and conditions for any potential issues or defects.

  2. Personal Care Items: Unfortunately, personal care items such as combs, brushes, and sealed beauty products cannot be returned once they have been removed from their original packaging.

  3. Electronic Items: Electronic items such as trimmers, electric brushes, and face washers can be returned as long as they are in perfect condition and have not been used. To ensure that our products meet your expectations, we thoroughly test all electronic items prior to shipping to confirm their proper functionality.

  4. Return Process: To initiate a return, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to proceed with your return.

  5. Refunds: Refunds will be issued once we receive and process your returned item(s). Please allow up to 10 business days for your refund to be processed.

At Sidney Beauty Salon, we value our customers and are committed to providing a seamless shopping experience. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.

Contact Information

(250) 656-3622
106-2360 Beacon Ave, Sidney, BC V8L 1X3
info@sidneybeautysalon.com